1. Introduction

Welcome to Refund My Claim. These Terms & Conditions govern your use of our website, refundmyclaim.co.uk (“the Site”). By accessing, browsing, or using the Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use or access our Site.

Refund My Claim is a claims management company authorised and regulated by the Financial Conduct Authority (FCA No. 838981). We aim to assist individuals in recovering compensation for mis-sold car finance products and other similar financial claims.

2. About Us

Refund My Claim is a company registered and regulated under UK law. We work closely with a panel of solicitors who specialise in mis-sold car finance claims. Through our website, we connect individuals with these solicitors, offering an introduction to legal assistance. Refund My Claim Ltd operates under FCA regulation to ensure that our services are delivered in a compliant and ethical manner.

For any inquiries or concerns about our services, please feel free to reach out via email at info@refundmyclaim.co.uk. We aim to provide prompt and professional support to all our users.

3. Use of the Site

3.1 Access to the Site
Access to the Site is granted on a temporary basis. We may update or withdraw our services or the Site’s content at any time without prior notice. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We are not liable if the Site is unavailable at any time or for any period.

3.2 User Responsibility
By accessing the Site, you confirm that you are over the age of 18 and capable of understanding and agreeing to these Terms. You are responsible for ensuring that anyone accessing the Site through your internet connection is aware of these Terms and complies with them.

3.3 Prohibited Uses
You agree not to use the Site for any unlawful purpose or to engage in any activity that could harm, disable, overburden, or impair the functioning of the Site. This includes, but is not limited to, the use of the Site for fraudulent activities, transmitting harmful software (such as viruses), or attempting to gain unauthorised access to our systems.

4. Our Services

4.1 Introduction to Legal Services
Refund My Claim is not a law firm, and we do not provide legal advice. Our service is limited to connecting you with solicitors who can assist with claims for mis-sold car finance.

4.2 Fees and Charges
When you engage with one of our panel solicitors, they will charge a fee for their services. This fee is typically 30% of the total compensation plus VAT (36% including VAT). These charges are clearly outlined by the solicitor at the time of engagement, and you are advised to read their terms carefully.

4.3 Cancellation Policy
If you choose to cancel your agreement with one of our panel solicitors after the cancellation period, you may be subject to a termination fee. Please review the solicitor’s own terms and conditions for specific details on any applicable fees.

4.4 Legal Agreements
Any legal services you engage with are strictly between you and the solicitor you choose. Refund My Claim is an intermediary service and is not a party to any agreement or contract you may enter with a solicitor. We are not responsible for any legal advice or actions taken by the solicitors you contact through our platform.

4.5 No Obligation to Instruct
You are under no obligation to instruct any of our recommended panel solicitors. You are free to choose legal representation from other sources, and we encourage you to make an informed decision.

5. Intellectual Property Rights

5.1 Ownership
All content on the Site, including text, images, logos, graphics, and software, is owned by or licensed to Refund My Claim Ltd and is protected by intellectual property laws. The content is provided solely for your personal, non-commercial use.

5.2 Permitted Use
You may print or download material from the Site for personal, non-commercial use, provided you retain any copyright or proprietary notices. You may not modify, distribute, or otherwise use any of the content for commercial purposes without our written consent.

5.3 Restrictions
You are prohibited from using any part of the materials on the Site for commercial purposes without obtaining a license to do so from Refund My Claim or its licensors. If you violate these terms, your right to use the Site will immediately terminate, and you may be required to return or destroy any copies of materials you have made.

6. Liability

6.1 No Guarantees or Warranties
The content and services provided on the Site are made available “as is,” without any warranties or guarantees of any kind. Refund My Claim does not make any representation as to the accuracy, completeness, or reliability of the content on the Site.

6.2 Exclusion of Liability
To the fullest extent permitted by law, we, along with other members of our group of companies and third parties connected to us, exclude any liability for:

• Any loss or damage, whether direct or indirect, that may arise from your use of the Site or reliance on any content provided.
• Any interruptions, errors, or inaccuracies in the content or services provided on the Site.
• Any viruses or harmful software that may affect your devices when using the Site.

6.3 Liability for Third-Party Services
Refund My Claim is not liable for any legal services provided by third-party solicitors. Once you are introduced to a solicitor, any legal advice, representation, or services you receive will be governed by the terms and conditions of that solicitor, and Refund My Claim is not responsible for any disputes or issues that may arise.

7. Privacy and Data Protection

7.1 Our Commitment to Privacy
Refund My Claim is committed to protecting your privacy. We collect and process personal information in accordance with our Privacy Policy, which outlines how we gather, store, and use your personal data. By using the Site, you consent to the processing of your data as described in our Privacy Policy.

7.2 Data Security
We implement various security measures to protect your personal information from unauthorised access, alteration, or destruction. However, please note that no system is completely secure, and we cannot guarantee the security of your personal information.

8. Changes to Terms and Conditions

Refund My Claim reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these Terms periodically to stay informed about our practices.

9. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Us

If you have any questions or concerns regarding these Terms & Conditions or need assistance, please contact us: Email: info@refundmyclaim.co.uk

Conclusion

By using our Site, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you should not use the Site. If you have any questions or require further clarification, please do not hesitate to contact us.