Thank you!

Thank you for instructing XXX to act on your behalf in relation to your potential claim (or claims) for compensation in relation to motor finance products that you have previously taken out.

What will we do for you?

We will act for you on a ‘No Win, No Fee’ basis to identify any claims you may have, prepare the required paperwork and present your claim(s) to your motor finance product provider(s). We will provide you with advice regarding the making of the claim, any offer of compensation you receive and, if your claim is rejected, advice on the next steps and whether your claim can be escalated.

What might you need to do?

Not that much! You need to carefully read and sign the paperwork that follows this document. We will also need proof of identity documentation from you, so we know that you are indeed you. For any other information, we will use a soft credit report or similar means to collect details of your motor finance contracts (it won’t affect your credit rating). If we do require anything else from you, we will get in contact via email or call.

How will we keep you updated?

We have a dedicated call center team who would be delighted to answer any questions you may have at any point. We will update you as soon as there is a material update with your claim(s). If there are no material updates, we will update you via email periodically.

How much will it cost?

The amount you pay will depend on the amount of redress due to you, and will be subject to fee caps set by the FCA:

The numbers shown in columns (3) – (5) above are for illustration purposes only. The amount you receive may be more or less than these examples.

Where you have existing amounts due to the entity paying redress and they offset any redress due to you from those amounts, you must still pay our fees.

Can I change my mind?

You can cancel for free within 14 days from when you sign our Engagement Letter. You can cancel at any time after this initial 14 days however, we reserve the right to apply a fee to cover our reasonable costs for the work undertaken in processing your claim up to the date of cancellation. Such charges will be calculated at £139+VAT per hour.

Statutory Compensation Schemes

You do not need to use a claims management company to make your claim to the Lender (you can claim the Lender yourself), and if your claim is not successful, you can refer it to the FOS yourself for free. Subject to the terms of any additional or further statutory redress scheme, you may also be able to make a claim yourself under such a scheme for free.