1. Introduction

At Refund My Claim, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with our website, refundmyclaim.co.uk (“the Site”). By using the Site, you agree to the collection and use of your personal information as outlined in this policy.

We are committed to complying with applicable data protection laws and ensuring your data is handled securely and responsibly. If you have any questions or concerns regarding your privacy, please contact us at info@refundmyclaim.co.uk.

2. Information We Collect

We collect various types of personal information to provide our services effectively. This may include:

2.1 Personal Identification Information

• Name
• Email address
• Phone number
• Postal address (if provided)

2.2 Financial Information

• Details about your car finance agreements, including lender information, loan amounts, repayment schedules, and payment history.

2.3 Technical Data

• Information related to your device such as IP address, browser type, operating system, and the pages you visit on our Site.
• Data about your interactions with the Site, such as how long you stay on a page or what actions you take (for example, filling out a contact form).

2.4 Communication Data

• Correspondence with us, whether by email, phone calls, or other methods, regarding our services or your claim.

3. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services, including:

3.1 To Provide Our Services

• To process your claim for mis-sold car finance.
• To assess your eligibility for a refund or compensation.
• To facilitate introductions to solicitors who can assist with your claim.

3.2 Communication

• To respond to your inquiries and provide customer support.
• To send you updates regarding the status of your claim, including any actions you need to take.
• To send you marketing communications (only if you have opted in to receive them).

3.3 Legal and Compliance

• To comply with legal obligations, such as tax reporting or regulatory requirements.
• To ensure that we meet industry standards and operate in accordance with our FCA regulations.

3.4 Website Improvement

• To understand how you interact with our Site, which helps us improve functionality, design, and user experience.
• To personalise your experience based on your interactions with our Site.

4. Sharing Your Information

Refund My Claim will never sell, rent, or lease your personal data to third parties. However, we may share your data with the following parties for specific purposes:

4.1 Panel Solicitors

• We share your personal and financial data with solicitors who are part of our panel to assist in the legal process of your claim. These solicitors are bound by their own privacy policies, and we encourage you to review them.

4.2 Service Providers

• We may share your information with trusted third-party service providers who help us run our website, process payments, and send communications on our behalf. These service providers are required to maintain the confidentiality of your data.

4.3 Legal Requirements

• If required by law, we may disclose your personal data to comply with legal obligations, a court order, or other governmental requests.

4.4 Business Transfers

• In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. In such cases, we will notify you in advance.

We ensure that all third parties with whom we share your data comply with strict data protection standards, and we only share data necessary for the specific purpose for which it was collected.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission.
• Regular security audits and assessments.
• Secure servers and data storage practices.

While we take these measures to protect your information, no method of electronic transmission or storage is entirely secure. Therefore, we cannot guarantee absolute security. By using our Site, you acknowledge and accept these risks.

6. Your Rights

You have certain rights regarding your personal data under data protection laws. These rights include:

6.1 Right to Access

• You have the right to request a copy of the personal data we hold about you.

6.2 Right to Rectification

• You have the right to request that we correct any inaccuracies in the data we hold about you.

6.3 Right to Erasure

• You may request the deletion of your personal data, subject to certain exceptions. This includes data that is necessary for the performance of our legal obligations or the establishment, exercise, or defense of legal claims.

6.4 Right to Restrict Processing

• You can request that we restrict the processing of your data in certain circumstances, such as if you contest the accuracy of the data or object to its use.

6.5 Right to Data Portability

• You have the right to request that we provide your data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

To exercise any of these rights, please contact us at info@refundmyclaim.co.uk. We will respond to your request within the time frame specified by applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. These tools help us remember your preferences, analyze usage patterns, and improve the functionality of our website.

7.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the functioning of the Site and cannot be disabled.
• Performance Cookies: These collect data about how users interact with the Site, helping us improve its performance.
• Functional Cookies: These allow us to remember choices you have made, such as language preferences or settings.

For more detailed information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookies Policy.

8. Changes to This Privacy Policy

Refund My Claim may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we handle your data. When we make significant changes to this policy, we will notify you by updating the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us:

• Email: info@refundmyclaim.co.uk

We are committed to addressing any questions or concerns you may have regarding the handling of your personal data.

Conclusion

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal data as described herein. If you do not agree with this policy, please refrain from using our Site.